You can track the status of your order at any time using our Order Tracker. Tickets are normally available for dispatch 1-2 weeks before a performance. So, it's usual to receive your tickets in the week of the event. We keep constant tabs on what's being dispatched and 2 weeks before an event we'll be in contact with the Seller to get an update on estimated shipping dates. If you have not received your tickets 5 days before an event or 5 days before you are scheduled to travel to the event, please contact us.
Articles in this section
- I need to return some tickets to you, is the postal address Ticketmaster’s?
- Will Ticketmaster see all my existing order details?
- Will Ticketmaster now send me the tickets I purchased on Seatwave directly?
- Can you arrange a box office collection when you have moved to Ticketmaster?
- I’ve paid over face value, can I get a refund for the difference?
- Can I cancel my order if I have not purchased from Ticketmaster?
- Should I call Ticketmaster if I have an existing Seatwave order?
- How will I get support on my existing order after the Seatwave move to Ticketmaster?
- How do I manage my existing orders after the move to Ticketmaster?
- Will I still receive my tickets after the Seatwave move?