Tickets can arrive early so we’d advise waiting ‘til closer to your date of travel before changing your address. Should you have not received your tickets 1 week before you’re travelling or will not be able to sign for your tickets at the address provided, please let us know your new address details and we’ll update your order to make sure tickets go to the new address. Once tickets are dispatched we have no way of getting them back. If you’ve updated your address details on your account this won’t have changed the delivery address on already purchased orders – so please make sure you inform us directly so we can let your ticket seller know of the change before they post your tickets. If you’re staying at a hotel we’ll need to know the full address including the hotel name and postcode – we’ll also need to know your arrival date and/or the reservation number and the booking name. Providing an address that’s not your own (e.g. a hotel, work or a friend) - please also make sure you’ve let them know you’re expecting a delivery so that the tickets can be safely accepted.
Articles in this section
- I need to return some tickets to you, is the postal address Ticketmaster’s?
- Will Ticketmaster see all my existing order details?
- Will Ticketmaster now send me the tickets I purchased on Seatwave directly?
- Can you arrange a box office collection when you have moved to Ticketmaster?
- I’ve paid over face value, can I get a refund for the difference?
- Can I cancel my order if I have not purchased from Ticketmaster?
- Should I call Ticketmaster if I have an existing Seatwave order?
- How will I get support on my existing order after the Seatwave move to Ticketmaster?
- How do I manage my existing orders after the move to Ticketmaster?
- Will I still receive my tickets after the Seatwave move?