Because we don’t own the tickets, the ticket type and how they are posted depends on what the ticket seller has purchased and we’re not able to change this I’m afraid. A venue can often advise that only the cardholder can collect tickets from them and where this is the case we can't allow box office collection.
Articles in this section
- Will I still receive my tickets after the Seatwave move?
- How do I manage my existing orders after the move to Ticketmaster?
- How will I get support on my existing order after the Seatwave move to Ticketmaster?
- Should I call Ticketmaster if I have an existing Seatwave order?
- I’ve paid over face value, can I get a refund for the difference?
- Can I cancel my order if I have not purchased from Ticketmaster?
- I need to return some tickets to you, is the postal address Ticketmaster’s?
- Will Ticketmaster see all my existing order details?
- Will Ticketmaster now send me the tickets I purchased on Seatwave directly?
- Can you arrange a box office collection when you have moved to Ticketmaster?